Our team were engaged to support one of the world's most innovative architecture companies New South Wales’ Justice Precinct development project, helping to map and understand the spatial and workflow needs of five different government agencies consolidating their services at a single address together, whilst ensuring vulnerable users were protected within the new environment.
As part of a large-scale property portfolio consolidation, five distinct Australian state agencies were coming together at a new single address. Ghost were engaged by Warren and Mahoney who were the lead architects of the co-location programme. Our team facilitated workshops with senior leadership to align on a shared vision that defined how spaces and services would be separated, shared or integrated.
By meticulously mapping the spatial needs of teams across the five agencies, we identified where needs were common or distinct, and critically where significant risk existed in bringing elements together — such as vulnerable audiences and known offenders potentially sharing a holding area.
This led to a set of service journeys that ensured spatial and workflow requirements met the needs of teams and clients, and clearly demonstrated where services could be shared for operational efficiencies.
This work enabled Warren and Mahoney to move rapidly into spatial design and gave leadership confidence that their new co-located address would deliver better outcomes for their staff and clients.
