Case studies

Beyond basic chatbot experiences: deploying conversational AI to reduce CAC and decrease escalations

Designing an inclusive learning discovery pathway for disenfranchised learners

Developing a next-gen fan experience to attract football enthusiasts to Web3 gaming

Aligning multiple Trans-Tasman government agencies to develop a shared brand story

Reimagining banking for the people of Myanmar, a cash-based society disrupted by Covid

Co-designing an insights-led digital experience to protect New Zealanders against cyber crime

Turning rich data into actionable power insights for diverse, busy audiences

Co-developing a research-based strategy for delivery of essential cyber security services to schools and kura

Successfully co-locating five government agencies using human-centred design

Fusing emerging consumer AI with human-centred CX to inform ongoing innovation

Monitoring critical water assets for operational efficiency and reduced community disruption

Reimagining Data Migration: Tackling a large-scale ERP consolidation with user-centred innovation

Developing a new international education product to align emergent learner needs with future global skills gaps

Developing a scalable major events platform for Aotearoa New Zealand

Co-creating MoE's Ngā Tau Mīharo storytelling system with their Māori Advisory Group